Frequently Asked Questions
Everything you need to know about our luxury fragrances.
Are your fragrances 100% authentic?
Yes, all Mancera Parfums products sold on our official website are 100% authentic and sourced directly from our laboratory in France.
What is the difference between Eau de Parfum and Extrait de Parfum?
The primary difference lies in the concentration of perfume oils. Eau de Parfum typically contains 15-20% oil, while Extrait de Parfum offers a higher concentration for enhanced longevity and sillage.
Do you offer international shipping?
We ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Can I return a fragrance if I have opened the seal?
Due to hygiene and safety standards, we can only accept returns on products that are unopened, unused, and in their original cellophane packaging.
How should I store my Mancera perfume?
To preserve the integrity of the scent, store your bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.